Gartner Research

Video: A Journey to Supply Chain Excellence Through Service Parts Supply Chain

Published: 26 April 2013

ID: G00353837

Analyst(s): Supply Chain Community Contributors

Summary

From a customer service view, turnaround time is arguably the most critical KPI in the service supply chain. This video focuses on how businesses can effectively measure and reduce turnaround time to ensure improvements in return rates and velocity of returns and increase their net promoter score.

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