Gartner Research

Divide and Conquer Enterprise Content Management With Hybrid Cloud Content Services

Published: 15 February 2018

ID: G00342276

Analyst(s): Darin Stewart


Moving document, record and content management into the cloud is not an all-or-nothing proposition. Technical professionals can split content and capability between the data center and the cloud to create hybrid content services while still providing a cost-effective and secure ECM environment.

Table Of Contents


  • Bimodal Content Management
    • The System of Record
    • The System of Engagement
    • Hybrid Content Services
  • What Goes Where?
    • Cloud Content Characteristics
    • On-Premises Content Characteristics
    • Sorting It All Out
  • Hybrid Architecture Options
    • On-Premises Content Services — Cloud Content Collaboration Platform
    • On-Premises Content Services — Cloud Archiving
    • On-Premises Thick Content Services — Cloud-Based Thin Content Services
    • Unified Content Access and Integration Layer
    • Hybrid Content Network
    • The Hybrid Content Services Roadmap
  • Bridging Components
    • Identity and Access Management
    • Connectors and APIs
    • Content Enrichment and Metadata
    • Cloud Content Enrichment
    • Hybrid and Federated Search
    • Data Sovereignty
  • Strengths
  • Weaknesses


  • Focus on Identity and Access Management First
  • Define a Basic Metadata Framework
  • Keep Established Systems of Record On-Premises
  • Don't Migrate Legacy Content
  • Establish or Revitalize Content Governance

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