Gartner Research

Market Insight: HR BPO Providers Need to Rethink Their Technology to Gain Competitive Advantage

Published: 16 February 2018

ID: G00322347

Analyst(s): Cathy Tornbohm , John Kostoulas


HR BPO customer expectations for efficiency, compliance and employee experience are increasing and cannot be addressed by traditional low-cost and labor-intensive ways. Technology strategic planners in HR BPO providers should use this research to plan their technology investment strategy.

Table Of Contents


  • Competitive Advantage for HR BPO Providers Is Shifting Away From Cost to Efficiency and Employee Experience
  • From Labor Processing to Technology Automation

Background and Context

The Impact

  • Embrace the New HR BPO Technology Stack
  • Prepare for the HCM Technology Shift Toward the Cloud
  • Interoperability With HCM Cloud Suites Is Vital for Client Acquisition and Retention


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