Enterprises are striving to sense and respond to an ambiguous digital economy. IT will be the focus for catalyzing and evangelizing new management philosophies underpinned by next-generation technology. Rather than supporting the shift to adaptive digital business, CIOs will be at the vanguard.
- Key Question
- Opportunities and Challenges
- How This Report Will Help
- Adaptability: A necessary trait of digital business
- Nurturing adaptability through “heterarchies”
- Building the adaptive technology framework
Adaptability: A necessary trait of digital business
- Dealing with ambiguity is crucial to long-term digital business success
- Persistent ambiguity requires systemic adaptability
- Digitalized bureaucracy: An impediment to adaptability
- The efficiency-adaptability trade-off
- CIO action plan
Nurturing adaptability through “heterarchies”
- Heterarchies and their core capabilities
- Building a heterarchical management model
- CIOs and the agile imperative — leading the charge to adaptive capability
- CIO action plan
Building the adaptive technology framework
- Why is a technology framework needed?
- Social technology enables lattices to emerge
- Artificial intelligence automates administration
- Blockchain and distributed ledger create systemic trust
Appendix: Case Studies
- Evolving the architecture of business at Consensys
- Digital transformation drives improved management structures at Northwestern Mutual
- McChrystal Group enables “adaption by necessity” within the Joint Special Operations Task Force
- Rainforest QA manages 60,000 workers with virtually no human intervention
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- Core research
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