Gartner Research

Use Service-Level Requirements to Drive Decisions Between Commercial and Self-Support for Open-Source Software

Published: 21 February 2018

ID: G00267258

Analyst(s): Mark Driver


Application leaders should understand that, just because you can acquire open-source software through noncommercial channels, and support it with internal resources, doesn't mean that you should. That choice should be driven by real-world dynamics such as risk, and financial or operational expense.

Table Of Contents


  • Community Is the Unique Key to Open-Source Success
  • Map Every Open-Source Asset in Your Portfolio to the IT Systems It Supports
  • Quantify the "Criticality" of Each OSS Asset Relative to the System(s) to Which It Belongs
  • Assess the Options Between Self-Support and Third-Party Support
  • A Hypothetical Case Study

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