Gartner Research

CSPs Must Reduce RFP Complexity and Limit the Number of Revenue and Customer Management Suppliers

Published: 22 February 2018

ID: G00351124

Analyst(s): Norbert Scholz , Amresh Nandan , Jouni Forsman


CSP customer management and billing systems remain fragmented and will continue to be so as CSPs launch digital services. CSP technology business unit leaders must standardize on one or two suppliers, make solutions easier to use and prepare for the impact of cloud.

Table Of Contents
  • Key Challenges


  • Standardize on One or Two Suppliers
  • Test the Product's Ease of Use and Ease of Customization
  • Make Sure the Solution Is Cloud-Native and Supports Cloud Services

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