Gartner Research

Drive Digital Dexterity Using the IT Operating Model

Published: 22 February 2018

ID: G00349739

Analyst(s): Donna Scott , Christie Struckman


Workforce digital dexterity is crucial to thriving in the digital era. CIOs need to change their management practices as part of the IT operating model to exploit digital technologies to win in the marketplace. This research will help CIOs embed digital dexterity in the business fabric and culture.

Table Of Contents
  • Key Challenges



  • Performance
    • Add or Update IT Services That Drive Digital Dexterity to Ensure Business Outcome Focus via Designated IT Product Managers for Each Service
  • Financials
    • Build Into the IT Budget Investment in Emerging Technologies Needed for Developing and Applying Digital Dexterity as Described in the Service Portfolio, and Provide Transparency of the Investments
  • Decision Rights
    • Change the IT Investment Governance Processes and Decision Making to Align With Expectations Around Digital Dexterity

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