Gartner Research

Prepare Yourself for the Future of Workforce Management

Published: 23 February 2018

ID: G00346993

Analyst(s): Chris Pang , Ranadip Chandra , Ron Hanscome , Sam Grinter


The market for workforce management is going through a period of transformation. Existing vendors are replatforming, new entrants are bringing innovation, and workers expect new consumer-grade apps to support flexibility. Application leaders can use this note to help prepare for the future of WFM.

Table Of Contents


  • Automation of Manager Experience
  • Employee Experience
  • Flexible Workforce
  • Virtual Assistants
  • New Platforms

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