Gartner Research

Four Critical Contract Terms to Negotiate in RPA Software and SaaS Contracts

Published: 23 February 2018

ID: G00348823

Analyst(s): Melanie Alexander , Frances Karamouzis , Bill Ryan


The enthusiasm over robotic process automation can lead to rushed deals, resulting in unacceptable commercial, security and contractual risk. To mitigate this, sourcing and vendor management leaders must negotiate terms related to cost, intellectual property, vendor mergers and security.

Table Of Contents
  • Key Challenges



  • Establish a Predictable RPA Deal Cost Structure
  • Ensure the Contract Provides for Effective Intellectual Property Protections If Any AI Is Included
  • Reduce the Risks Associated With the Coming Consolidation in the RPA Market
  • Address Security Concerns in the RPA Software Contract

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