Gartner Research

Managed Workplace Services Will Transform End-User Outsourcing to Enable Digital Business Transformation

Published: 26 February 2018

ID: G00350996

Analyst(s): Daniel Barros , Helen Huntley , Karen Hobert

Summary

New technologies have disrupted the end-user outsourcing market, introducing a generation of workplace services based on intelligent automation, self-service and analytics. Sourcing and vendor management leaders must leverage managed workplace services to boost employee engagement and satisfaction.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Managed Workplace Services Require an Agile Approach to Sourcing
  • Successful Managed Workplace Services That Go Beyond IT Support Require a New Strategy Centered in Transformation

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