Gartner Research

Survey Analysis: Digital Workers Offer a Reality Check on the Digital Workplace

Published: 27 February 2018

ID: G00351016

Analyst(s): Matthew Cain , Whit Andrews


Gartner's second survey of digital workers shows substantial differences between the attitudes of IT and non-IT employees toward their organization's technology. Application leaders can use its findings to help overcome communication and integration challenges and improve workers' digital dexterity.

Table Of Contents

Survey Objective

Data Insights

  • Most Workers Feel Technologically Competent
  • But IT Workers Feel More Confident Than Others
  • Digital Skills Baseline: Most IT Staff Are Confident, but Many Other Workers Feel Neglected
  • What Digital Workers Use Most Often
  • Digital Technology Satisfies IT Workers Especially
  • Where the Tools Come From
  • The Perceived Gap Between Executives and Workers
  • The Devices That Workers Value and Use
  • Methodology

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