Gartner Research

Mapping, Modeling and Monitoring Digital Government Ecosystems

Published: 27 February 2018

ID: G00337257

Analyst(s): Cathleen Blanton , Bettina Tratz-Ryan , Dean Lacheca


The successful delivery of government services depends on capable business, community and social support networks. Government CIOs can positively impact business outcomes by mapping, modeling, analyzing and monitoring the ecosystems and transparently sharing those insights with the ecosystem.

Table Of Contents
  • Key Challenges



  • Map the Ecosystem to Deliver Insights
    • Establish a Cross-Functional Team to Complete the Mapping Process
    • Identify the Users Within the Ecosystem
    • Identify the Providers, the Keystones, the Dominators and the Niche Within the Ecosystem
    • Create a Visual Representation of the Ecosystem
    • Maintain the Maps as the Ecosystem Evolves
  • Model the Impact of Changes on the Ecosystem
    • Top-Down Modeling
    • Bottom-Up Modeling
  • Identify the Right Measure to Monitor the Ecosystems

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