Gartner Research

Critical Soft Skills for Effective PMO Leadership

Published: 27 February 2018

ID: G00352662

Analyst(s): Mbula Schoen , Jack Santos

Summary

Skills in PPM methodologies, process and technology are important. However, a great PMO leader must hone specific soft skills to facilitate success in project management and project execution through the work of others. Here, we identify the five key attributes that PPM leaders need to run PMOs.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Soft Skill No. 1: Develop Your Empathy and Assess Others' POV So You Can Address Their Needs and Maximize Their Effectiveness Simultaneously
  • Soft Skill No. 2: Communicate in Ways That Create Change, Manage Expectations and Enable Alignment Across Teams
  • Soft Skill No. 3: Model Personal Behavior to Lead Change Effectively
  • Soft Skill No. 4: Establish Yourself as Servant Leader, Defining Who and What You Are Serving
  • Soft Skill No. 5: Become an Expert at Persuasion and Influence, Since PMOs Have Limited Positional Power

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