Gartner Research

Use Cases Harness Emerging Technologies to Deliver Delightfully Disruptive Customer Experiences

Published: 28 February 2018

ID: G00350922

Analyst(s): Robert Hetu

Summary

Customers are using emerging technologies to transform the ways in which they interact with retailers. Retail CIOs can use this research to understand how the convergence of these technologies can be used to deliver delightfully disruptive customer experiences.

Table Of Contents

Analysis

  • The Delightfully Disruptive Path to Unified Retail Commence
  • Groundwork for Pursuing a Delightfully Disruptive Use Case

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