Gartner Research

Market Trends: Successful CSP Digital Business Transformation Is Guided by Clear and Measurable Business Value

Published: 28 February 2018

ID: G00350318

Analyst(s): Gyanee Dewnarain , Ibo Sanz Castedo, Jouni Forsman , Norbert Scholz , Amresh Nandan


Communications service providers need to define and measure clear digital business value to deliver digital business transformation. We introduce a CSP vertical model for defining and measuring digital business value for CSP technology business unit leaders.

Table Of Contents


Market Trend

  • Understanding the Effect of Digital Technologies Becomes More Important for CSPs
  • Assessing CSP Digital Business Value
  • Run Operations With Better Price Performance
  • Grow Customer Impact
  • Transform to New Revenue Sources
  • CSP Digital Business Value Model


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