Gartner Research

Define the Right Metrics to Keep Track of IAM Effectiveness and Communicate Value to Stakeholders

Published: 28 February 2018

ID: G00326959

Analyst(s): Kevin Kampman , Brian Iverson


Metrics communicate IAM program value to stakeholders and enable effective evaluation and management of IAM services. Security and risk management leaders responsible for IAM must articulate and maintain metrics that show coverage, performance and effectiveness of their IAM programs' services.

Table Of Contents
  • Key Challenges



  • Incorporate Metrics Into the Planning of Projects for Implementation of IAM Services
  • Create Key Risk Indicators Using IAM Metrics That Contribute to the Accomplishment of Business Key Performance Indicators
  • Derive Coverage Metrics That Illustrate How IAM Services Support the Target Populations and Initiatives
  • Identify Performance Metrics Representing Meaningful Events and Transactions
  • Define Effectiveness Metrics Demonstrating the Accomplishments or Improvements Resulting From IAM Capabilities

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