Gartner Research

CSPs Must Restructure and Retool for Intelligence and Automation

Published: 28 February 2018

ID: G00349654

Analyst(s): Samantha Searle , Charlotte Patrick, Peter Krensky , Cathy Tornbohm


As CSPs begin to develop more complex automation and artificial intelligence projects, there will be a need for organizational and technological change. Technology strategic planners should centralize a small amount of skills and technologies, leaving the rest within the line of business.

Table Of Contents
  • Key Challenges



  • Building an Organizational Structure for Intelligence and Automation
    • Build a Structure With Governance Top of Mind
    • Plan Around the Five Main Barriers to Successful Deployment of Intelligence and Automation
  • Building Technical Capabilities for Intelligence
    • Understand the Options for Bringing In Intelligence Capabilities

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