Gartner Research

Rainforest QA Manages 60,000 Workers With Virtually No Human Intervention

Published: 05 March 2018

ID: G00355104

Analyst(s): Fabio Chesini , Brian Prentice

Summary

The traditional QA model is normally very human-centric, requiring a great deal of communication and management. Rainforest QA is part of a broad trend of taking business processes and delivering them as a subscription service.

Table Of Contents

Case Study

  • A Crowdsourcing Model Without Human Managers
  • Score-based Reputation and Quality Crowd Management
  • Reputation Scores Reflect, and Accrue From, a Worker’s Activities
  • One Manager With 60,000 Subordinates

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