Gartner Research

Top 10 Strategic Technology Trends for 2018: Conversational Platforms

Published: 08 March 2018

ID: G00344888

Analyst(s): Tom Austin, Brian Burke, David Cearley , Magnus Revang


Conversational platforms offer a fluid and natural interface, and will change how people use technology. Visionary enterprise architecture and technology innovation leaders are using conversational platforms to deliver strategic customer and employee innovations.

Table Of Contents


  • Why Conversational Platforms Is a Top 10 Trend
    • Where Conversational Platforms Fits in the Top 10
  • Conversational Platforms Enable Users to Interact With Technology
  • Conversational Platforms Make Mundane Tasks Easy
  • Actions
  • Appendix: The Other Top Strategic Technology Trends for 2018

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