Gartner Research

2018 CIO Agenda: A Financial Services Perspective

Published: 09 March 2018

ID: G00347133

Analyst(s): David Furlonger , Alistair Newton


In the 2018 Gartner CIO Survey, the financial services industry appears reluctant to radically change attitudes and approaches to digitalization. FS CIOs can use this research to understand how their firms compare to top-performing organizations at effective digital transformation.

Table Of Contents

Survey Objective

Data Insights

  • The CIO Role Is Changing — Summary of the 2018 Gartner CIO Survey
  • The Financial Services Industry Perspective
  • Finding No. 1: FS Executives Continue to Struggle With Scaling Digital Initiatives
  • Finding No. 2: Many FS CIOs Are Reluctant to Accept the Position of Change Agent, Even as CEOs Have Given the CIO a Mandate for Business Growth
  • Finding No. 3: Apart From Digital Security, CIOs Seem Hesitant to Plan for or Deploy a Range of Disruptive Technologies
  • Methodology

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