Gartner Research

Healthcare Provider CIO Strategies for Scaling Digital Care Delivery

Published: 08 March 2018

ID: G00338041

Analyst(s): Mike Jones


Healthcare is rapidly moving toward new integrated and scalable models of care delivery that put the consumer at the center. This research explores CIO strategies for success when addressing the challenges ahead.

Table Of Contents
  • Key Challenges



  • Why CIOs Need to Scale Digital
  • Two Levels of Digital Maturity for Consumer-Centric Healthcare
  • Why a Traditional "Health Information Exchange" Approach Is Not Sufficient
  • Inhibitors and Critical Success Factors to Achieving Digital at Scale
  • Scaling Care Delivery — A View
  • Recommendations
    • Mitigate Against Tribalism Through Collaborative CIO Leadership to Influence Systemwide Reform and Communicate a Clear Digital Vision
    • Design and Operate the Right Platforms for Scale by Directing EA Teams Toward Consumer-Centric Digital Services
    • Reduce Misaligned Stakeholder Incentives by Ensuring That IT, Financial and Clinical Governance Are Working Toward a Common Aim
    • Shift Vendor and Healthcare Provider Capabilities and Behaviors Toward Broader Ecosystem Goals

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.