Gartner Research

Healthcare Provider CIO Strategies for Scaling Digital Care Delivery

Published: 08 March 2018

ID: G00338041

Analyst(s): Mike Jones

Summary

Healthcare is rapidly moving toward new integrated and scalable models of care delivery that put the consumer at the center. This research explores CIO strategies for success when addressing the challenges ahead.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Why CIOs Need to Scale Digital
  • Two Levels of Digital Maturity for Consumer-Centric Healthcare
  • Why a Traditional "Health Information Exchange" Approach Is Not Sufficient
  • Inhibitors and Critical Success Factors to Achieving Digital at Scale
  • Scaling Care Delivery — A View
  • Recommendations
    • Mitigate Against Tribalism Through Collaborative CIO Leadership to Influence Systemwide Reform and Communicate a Clear Digital Vision
    • Design and Operate the Right Platforms for Scale by Directing EA Teams Toward Consumer-Centric Digital Services
    • Reduce Misaligned Stakeholder Incentives by Ensuring That IT, Financial and Clinical Governance Are Working Toward a Common Aim
    • Shift Vendor and Healthcare Provider Capabilities and Behaviors Toward Broader Ecosystem Goals

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