Gartner Research

Critical Capabilities for Workforce Engagement Management

Published: 07 March 2018

ID: G00337514

Analyst(s): Simon Harrison, Jim Davies


Application leaders need to elevate their commitment to enhancing employee engagement. What drives this engagement will depend on the type of work undertaken and employee personalities. Here we look at the capabilities that technology providers need to offer to support stronger employee engagement.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Aspect
    • Calabrio
    • Genesys
    • NICE
    • OpenText
    • Verint
    • Zoom
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Recruitment and Onboarding
    • Evaluation and Improvement
    • Time Management
    • Assistance and Task Management
    • Metrics and Recognition
    • Voice of the Employee
  • Use Cases
    • Information Access
    • Process Efficiency
    • Customer Intelligence
    • Intelligent Dialogue

Inclusion Criteria

  • Critical Capabilities Rating

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