Gartner Research

ITScore for IT Vendor Management

Published: 08 March 2018

ID: G00352169

Analyst(s): Joanne Spencer

Summary

Gartner's ITScore maturity assessment enables sourcing and vendor management leaders to assess the maturity of their vendor management capability. This research helps them identify shortcomings, determine priorities and establish goals for improving their technology vendor management capability.

Table Of Contents

Analysis

Overview of Maturity Levels or Phases

Level Descriptions

  • Level 1 — Ad Hoc
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Level 2 — Repeatable
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Level 3 — Defined
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Level 4 — Managed
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Level 5 — Optimizing
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Recommended Actions for Improvement

Summary of Changes

How to Use This Assessment

Gartner Recommended Reading

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