Gartner Research

2018 CIO Agenda: A U.S. Healthcare Payer Perspective

Published: 09 March 2018

ID: G00347480

Analyst(s): Mandi Bishop , Brad Holmes


U.S. healthcare payers trail other industries in digital maturity, and continue to prioritize cost containment over innovation. This research highlights the characteristics of the divide between payers and their peers, and provides CIOs a path to accelerate their organizations' digital progress.

Table Of Contents

Survey Objective

Data Insights

  • Payers Perceive Themselves as Digitally Challenged
  • Paradox: Expecting Digital Results From Analog Thinking
    • Payer IT Spend Supports Growth Through Customer Focus and Analytics, but Lacks Investment in Innovation
    • Payer CIOs and Top Performers Share Balanced Business and IT Performance Objectives
    • Payers Use Emerging Technology Like Artificial Intelligence for Operational Processes Three Times as Much as All Peers
    • Payer IT Budget Constraints Guarantee Continued Trailing Performance
    • Organizational Inertia Is the Biggest Barrier to Digital Enablement
    • 2018 To-Dos: Evaluate Digital Optimization and Transformation Opportunities and Define KPIs
  • Methodology

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