Gartner Research

Lessons From Leaders: Medical Device Supply Chain Collaboration With Healthcare Providers Drives Joint Value

Published: 09 March 2018

ID: G00332018

Analyst(s): Beth Coppinger , Stephen Meyer


Healthcare industry collaboration is creating end-to-end services that drive supply chain efficiencies and help providers solve issues beyond procurement/sourcing. Supply chain leaders of customer collaboration can learn how to create a collaboration program with examples from Medtronic's approach.

Table Of Contents
  • Key Challenges



  • Segment the Customer Base and Create Collaborative Partnerships Based on an Understanding of Individual Customer Supply Chain Strategies and Points of Alignment With Your Company's Corporate Priorities
  • Build the Foundation for Collaboration by Implementing Pilot Programs That Enhance Transactional Capabilities and Build Trust
  • Develop an Advisory Council Composed of Top Customers to Generate a Deeper Understanding of Customer Needs, and Long-Term Strategic Ambitions

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