Gartner Research

2018 CIO Agenda: A Retail CIO's Role in Driving Digital Business Success

Published: 09 March 2018

ID: G00348326

Analyst(s): Robert Hetu


Culture is not only a business problem. The change readiness of the retail IT organization and CIO leadership of non-IT functions lag in our 2018 Gartner CIO Survey. CIOs can use this research to understand how retailers compare to top-performing organizations at effective digital transformation.

Table Of Contents

Survey Objective

Data Insights

  • Retailers' Cultural Issues Are Hampering Forward Progression
  • Retail CIOs Are Less Likely to Report Directly to the CEO Than in Top Performing Organizations
  • CIOs From Retailers, Like Those From Top Performers, Are More Likely to Be Involved in Advanced Analytics Initiatives
  • Methodology
  • Definitions

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