Gartner Research

CIO: How to Choose the Right Approach to Digital Banking

Published: 12 March 2018

ID: G00329283

Analyst(s): Stessa Cohen


Bank CIOs planning to replace online or mobile banking solutions must understand the key drivers for the initiative before they choose providers to evaluate. CIOs must align strategic goals and readiness with digital banking technology to build the appropriate foundation for digital business.

Table Of Contents
  • Key Challenges


  • The Multichannel Approach: When Cost Optimization Is What Matters Most
  • The Digital Banking Platform: When the Bank Is Truly Ready for Change
  • Why the Choice Matters


  • Identify Your Bank's Most Critical Digital Business Priorities
    • Recommendations
  • Evaluate the Bank's Initial Readiness for Digital Transformation
    • Recommendations
  • Choose Your Digital Banking Delivery Approach
    • Recommendations

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