Gartner Research

Healthcare Provider CIOs: Measure Digital Progress by Establishing Digital Key Performance Indicators

Published: 12 March 2018

ID: G00350414

Analyst(s): Mark E. Gilbert


The digital era demands new metrics to measure progress against business objectives. Healthcare provider CIOs can leverage digital KPIs to bridge the gap between traditional business performance KPIs and digital business optimization, transformation and consumer engagement efforts.

Table Of Contents


  • Current KPIs Are Not Sufficient for Managing Business Performance in the Digital Era
  • Business Optimization and Transformation Metrics Needed
  • The CIO Role in Leading Digital Transformation
    • Institute, Manage and Report on Separate Digital KPI Measurements for Business Optimization and Business Transformation
    • Add Outside-In Performance Metrics to Your Business Optimization KPIs
    • Adopt and Execute on at Least One Business Transformation KPI

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