Gartner Research

Overloading Project Resources Always Backfires — Four Steps to Avoid Running on Empty

Published: 13 March 2018

ID: G00353664

Analyst(s): Robert Handler


Overloading human resources supporting project portfolios backfires, reducing performance and increasing mistakes. Program and portfolio management leaders must maintain reserve resource capacity to get more done by working less.

Table Of Contents
  • Key Challenges



  • Identify Your Theoretical Maximum Capacity for Project Work, and Use That as a Starting Point to Guide Active Project Work
    • Step 1: Determine Capacity of Resources Available to Do Projects
    • Step 2: Determine Hours of Availability
    • Step 3: Set Utilization Targets
  • Avoid Overloading Your Resources by Modifying Approved Project Delivery Queues
    • Step 4: Set Limits on Your Work Queues Where It Matters Most

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