Gartner Research

Market Insight: What Utility Buyers Want in 2018

Published: 15 March 2018

ID: G00348470

Analyst(s): Hanna Karki

Summary

Utility CIOs are increasing IT spending on initiatives to help them improve their customer focus. Technology business unit leaders can support utilities by monetizing their core asset — customer analytics data.

Table Of Contents

Analysis

Background and Context

  • Customer Focus Is Imperative
  • BI/Analytics Is the Key Differentiator
  • Top Spending Is Split Between Short- and Long-Term Priorities
  • Culture Is a Barrier to Digital Transformation

The Impact

Conclusion

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