Gartner Research

Leveraging the BRM Role Is All About Business Value

Published: 16 March 2018

ID: G00352571

Analyst(s): Cassio Dreyfuss


The business relationship manager is a business-facing IT role. Its mission is to increase the business value delivered by the IT organization and its perception among clients in the business areas. To leverage the role, CIOs must address it from an entrepreneurial perspective.

Table Of Contents


  • The Need for the BRM Role
  • The BRM Role Characteristics: One Size Definitely Does Not Fit All
  • The BRM Work Domains
  • Who Does What? The Limits Must Be Clearly Established
  • Where the BRM Role Will Focus to Deliver Value
  • The BRM Role and the Question of Business Value

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