Gartner Research

Cultivate Citizen X Practices to Maximize Digital Dexterity

Published: 15 March 2018

ID: G00348654

Analyst(s): Carlie Idoine , Matthew Cain , Jason Wong , Betty Zakheim


In the digital workplace, the most digitally dexterous employees will thrive — citizen developers, integrators, data scientists and other citizen X practitioners that augment IT. Application leaders must cultivate talent, encourage practices and promote enabling technologies for citizen X.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Years of Shadow IT Activities Have Led to Both Good and Bad Outcomes, and Made IT Apprehensive About Supporting Citizen X
  • The Rapid Pace of Digital Business Is Accelerating the Need for Greater Workforce Digital Skills, and Thus Requires Hybrid Career Paths That Combine Business and IT Skills
  • Citizen X Practitioners Often Lack the Proper Tools and Supportive Environment Needed to Achieve Quality Results, Which May Cause Them to Revert Back to Shadow IT
  • IT Is Still Not as Engaged as it Should Be With Citizen X Initiatives, Which May Lead to Security, Quality and Governance Issues

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