Gartner Research

Market Guide for Finance and Accounting Business Process Outsourcing Service Providers

Published: 15 March 2018

ID: G00341463

Analyst(s): Cathy Tornbohm , Alan Stanley


BPO can improve business outcomes and cut processing costs. Sourcing and vendor management leaders should look beyond basic cost savings, and use providers that focus on best practices and efficiencies in accounts payable, accounts receivable and record-to-report services.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • BPaaS Adoption Can Be Just for Specific Finance Process Steps or End-to-End Processing Services
  • Change Management Is a Must for Successful Adoption
  • Contracts Must Move to a Mix of Labor, Transaction and Business Outcomes to Drive Optimal Internal and External Behaviors

Market Analysis

Representative Vendors

  • Market Introduction
  • Market Recommendations

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