Gartner Research

How Communications Service Providers Should Develop Successful Split-Billing Programs for BYOD

Published: 16 March 2018

ID: G00351445

Analyst(s): Pablo Arriandiaga , Rob Smith , Bryan Taylor , Bill Menezes , Lisa Unden-Farboud


Mobile virtual number solutions integrated with enterprise mobility management solutions and reimbursement processes enable CSPs to differentiate their split-billing services for BYOD. Technology product management leaders should follow these best practices to ensure a successful service adoption.

Table Of Contents
  • Key Challenges



  • Assess the Level of Coordination With Consumer Business Unit to Deploy Different Service Models for Inter- and Intracarrier Split-Billing
  • Evaluate the Customer Experience and Technical Impact of the MVNS for Circuit-Switch Voice and VoIP
  • Define a Customer Journey for Data Services With a Balance Between EMM, VPN Integration, Security, Control, Usability and Cost
  • Develop a Full End-to-End Reimbursement Process With Integration Services, Expense Management Systems and Fund Allocation
  • Develop a ROI Tool for Demonstrating Split-Billing Benefits Beyond Cost Savings and Create an End-User Communications Program

Case Study

  • Sprint MultiLine Service

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