Gartner Research

CSPs Must Avoid 5 Problem Areas When Developing an Intelligence and Automation Strategy

Published: 19 March 2018

ID: G00349652

Analyst(s): Charlotte Patrick


Formulating strategy around artificial intelligence and automation is complicated; without top management support, many initiatives will struggle. Communications service provider technology business unit leaders with oversight must develop a pragmatic short-term strategy and a long-term vision.

Table Of Contents
  • Key Challenges



  • Develop a Plan Taking Into Account Five Main Risk Factors
    • Develop a Short- and Midterm Strategy
  • Understand the Likely Use-Case Development Path for Intelligence and Automation
    • Developing a Short Term Roadmap (Two Years)
    • Developing a Long-Term Vision for the Roadmap (Five Years)

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