Gartner Research

Three Steps That CSP CIOs Can Take to Address Their Talent Challenge

Published: 23 March 2018

ID: G00324023

Analyst(s): Neil Osmond , Mentor Cana


Communications service providers entering or servicing the evolving communications market face challenges attaining the skills and competencies required. CSP CIOs' success in developing talent for digital business hinges on addressing skills, culture and leadership transformation.

Table Of Contents
  • Key Challenges



  • Step 1: Define a Clear Vision for the Future in the Communication Market
    • Use CSP Scenarios to Crystalize Your Vision and Skills Profiles for the Future
    • Identify Gaps in Skills and Competencies
  • Step 2: Collaborate With HR to Create a Formal Talent Strategy and Leadership Change Plans
    • Create Talent Development Approaches and Strategies
    • Transform Leadership to Nurture Talent
  • Step 3: Create an Open and Collaborative Workplace Environment

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.