Gartner Research

Three Steps That CSP CIOs Can Take to Address Their Talent Challenge

Published: 23 March 2018

ID: G00324023

Analyst(s): Neil Osmond , Mentor Cana

Summary

Communications service providers entering or servicing the evolving communications market face challenges attaining the skills and competencies required. CSP CIOs' success in developing talent for digital business hinges on addressing skills, culture and leadership transformation.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Step 1: Define a Clear Vision for the Future in the Communication Market
    • Use CSP Scenarios to Crystalize Your Vision and Skills Profiles for the Future
    • Identify Gaps in Skills and Competencies
  • Step 2: Collaborate With HR to Create a Formal Talent Strategy and Leadership Change Plans
    • Create Talent Development Approaches and Strategies
    • Transform Leadership to Nurture Talent
  • Step 3: Create an Open and Collaborative Workplace Environment

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