Gartner Research

Build Your Security Incident Crisis Communications Plan

Published: 23 March 2018

ID: G00317715

Analyst(s): Joanna Huisman , Roberta Witty


Organizations that do a poor job at crisis communications after a security incident are not prepared, or are afraid of failure. Security and risk management leaders should develop a security incident crisis communications plan to ensure swift, effective communications after disruptions.

Table Of Contents
  • Key Challenges



  • Establish a Crisis Management Team to Handle Security Incident Management
    • The Crisis Management Team
    • The Crisis Communications Team
  • Construct an Overall Crisis Communications Protocol and Plan
    • Stakeholder Perspective of the Security Incident
    • Crisis Communications Protocol
    • Media Communications
    • Regulatory Reporting Requirements
  • Establish a Uniform Crisis Communications Strategy and Messaging Guidance
    • Message Template Examples
    • Crisis Communications Technology
  • Follow These Crisis Communications Do's and Don'ts

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