Gartner Research

Toolkit: Developing a Pace-Layered Application Strategy for CRM Sales

Published: 20 March 2018

ID: G00352592

Analyst(s): Guneet Bharaj , Theodore Travis


This Toolkit provides application leaders responsible for CRM sales technologies with the tools needed to develop a real-world, inclusive view of their current application portfolios, and create a series of flexible models to support the agility needed for ongoing differentiation and innovation.

Table Of Contents

When to Use

Downloadable Attachments

  • Step 1: Document the Current State/Current Model
  • Step 2: Create the Current-State Graphics
  • Step 3 Create a Future-State Model
  • Step 4: Generate Future-State Graphics
  • Step 5: Create Your Roadmap

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