Gartner Research

China Summary Translation: 'Market Guide for Virtual Customer Assistants'

Published: 22 March 2018

ID: G00350851

Analyst(s): Tracy Tsai , Brian Manusama

Summary

Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions.

Table Of Contents

主要观点

建议

Market Guide for Virtual Customer Assistants

  • Key Findings
  • Recommendations

Market Definition

  • Conversational AI Platforms

Market Direction

Market Analysis

Representative Vendors

  • [24]7.ai
  • Aivo
  • Artificial Solutions
  • Creative Virtual
  • CX Company
  • DigitalGenius
  • Do You Dream Up
  • eGain
  • Go Moment
  • IBM
  • i-Command
  • iDAvatars
  • iNAGO
  • Inbenta
  • Interactions
  • Interactive Media
  • IPsoft
  • Kasisto
  • LogMeIn
  • Next IT
  • noHold
  • Nuance
  • PAT Group
  • SmartAction
  • Servicefriend
  • Stanusch Technologies
  • Sundown AI
  • Xiaoi

Market Recommendations

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