Gartner Research

How to Select Collaboration Technology Using Gartner's ACME Framework

Published: 21 March 2018

ID: G00353285

Analyst(s): Mike Gotta , Jim Murphy , Nikos Drakos


Digital workplace application leaders should decide on collaborative tools only after they understand the activity, context and motivation of the work. We introduce the Activity, Context, Motivation and Enabling technology decision model for selecting enabling technology based on these factors.

Table Of Contents
  • Key Challenges



  • Catalog ACME-Related Technologies
    • Step 1. Identify and Characterize How You Collaborate Today
    • Step 2. Group Tools Into ACME Technology Segments
    • Step 3. Setup Process for Adjusting Technology Classifications
  • Define Collaboration Portfolio Components
    • Step 1. Organize Technology Preferences Into a Collaboration Hierarchy
    • Step 2. Setup Process for Adjusting Portfolio Components
  • Apply ACME Decision-Making Model
    • Determine When to Use Foundational vs. Domain
    • Determine When to Use Foundational vs. Situational
    • Determine When to Use Domain vs. Situational
    • Identify Integration Needs Across Portfolio Components
    • Establish Process for Adjusting Decision-Making Model

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