Gartner Research

Toolkit: A Model to Segment Technology Vendors to Determine Relationship Impact and Business Value

Published: 22 March 2018

ID: G00352730

Analyst(s): Matt Corsi


Vendor segmentation is a foundational step in determining how to allocate resources and align governance across the vendor portfolio. Sourcing and vendor management leaders should use this Toolkit for a consistent approach to classifying vendors around criteria related to their business impacts.

Table Of Contents

When to Use

  • Follow Four Steps to Segment Vendors
    • Step 1: Identify the Vendors Within Your Portfolio to Segment
    • Step 2: Fill Out the Segmentation Survey With the Relevant Stakeholder
    • Step 3: Determine the Level of Governance for Each Segment (That Is, Scorecard Frequency, Quarterly Business Reviews)
    • Step 4: During the Vendor Onboarding Process, Complete This Survey to Segment the Vendor
  • How the Segmentation Survey Works

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