Gartner Research

Measure Availability the Same Way Your Customers Do

Published: 26 March 2018

ID: G00352887

Analyst(s): Stanley Zaffos

Summary

User satisfaction with IT infrastructure is determined by application availability and response times. I&O leaders must use the appropriate metrics to measure availability and performance so they can deliver higher levels of user satisfaction, lower costs and better manage their vendors.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use the MBLUP, MBLDC and MBLDI to Measure Availability
    • Months Between Loss of Usable Performance
    • Months Between Loss of Data Connectivity
    • Months Between Loss of Data Integrity
  • Availability Improvement Best Practices
    • Hold Regularly Scheduled Status Meetings With Vendors
    • Apply Patches Only After They Are Market-Validated, and Require Vendors to Apply Patches and Updates Free of Charge

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