Incident management supporting DevOps practices differs from traditional ITIL-based approaches in both form and function. I&O leaders must follow these fundamental practices to transform incident-management practices and enable activities that product teams require.
- Enable and Support Product Teams' Ownership of the Products and Services They Deliver
- Prioritize Incident Prevention and Automated Resolution
- Establish Service-Desk Metrics to Reflect Agile Methods
- Implement Incident Resolution Automation as Part of Your Wider Automation Strategy
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