Effective guarantees include meaningful remedies, are easily enforceable, are acceptable to vendors and do not increase costs. This research provides infrastructure and operations leaders with quantitatively based approaches to writing effective guarantees that protect operational capabilities.
- Guarantee Protection Against Operational Risks and Mitigation of Financial Risks
- Availability Guarantees
- Performance Guarantees
- Avoid Punitive Guarantee Remedies That Will Add Costs or Lose Potential Vendors
- Use All Potential Availability Remedies — Not Just the Ones Vendors Prefer
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