Gartner Research

How to Write Effective Storage Guarantees

Published: 26 March 2018

ID: G00353024

Analyst(s): Stanley Zaffos

Summary

Effective guarantees include meaningful remedies, are easily enforceable, are acceptable to vendors and do not increase costs. This research provides infrastructure and operations leaders with quantitatively based approaches to writing effective guarantees that protect operational capabilities.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Guarantee Protection Against Operational Risks and Mitigation of Financial Risks
    • Availability Guarantees
    • Performance Guarantees
  • Avoid Punitive Guarantee Remedies That Will Add Costs or Lose Potential Vendors
  • Use All Potential Availability Remedies — Not Just the Ones Vendors Prefer

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