Gartner Research

Identity Next: Rethinking Identity Governance and Administration

Published: 26 March 2018

ID: G00342585

Analyst(s): Lori Robinson


IGA systems are aging poorly as deployments struggle to meet new digital business demands. Technical professionals responsible for IAM must rethink their IGA architecture and adopt next-generation technologies that support cloud, mobile, DevOps, AI, analytics and cybersecurity initiatives.

Table Of Contents


  • Identity Then: A Historical View
  • Identity Now: IGA Use Cases in the Digital Business
    • Ever-Expanding Managed Identity Environment
    • Use-Case Sophistication
    • Shifting Business Drivers: Security Gains Steam
    • IGA for the Masses
  • Technology Megatrends and Innovations
    • Architecture Modernization
    • Cloud
    • Analytics and Machine Learning
    • Adaptive Security and Risk Management
    • Privileged Access Management Integration
    • Data Access Governance Integration
    • Robotic Process Automation Integration
    • Enterprise Mobile Management Integration
    • DevOps Enablement
  • Strengths
  • Weaknesses


  • Embrace Open, Service-Based Architecture
  • Prioritize Governance and Process Orchestration Over Automated User Account Provisioning
  • Experiment With Alternative Fulfillment Mechanisms
  • Incorporate Analytics for Real-Time Risk Awareness
  • Normalize IGA Processes, and Minimize Customizations
  • Consider Cloud and Alternative Delivery Models

The Details

  • Managed Identity Expansion
    • More User Constituencies
    • More Authoritative Sources
    • More Managed Objects
    • More Policies and Workflows
    • More Target Systems
    • More Fulfillment Mechanisms

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