Gartner Research

How to Apply Robotic Process Automation in Supply Chain Customer Fulfillment

Published: 27 March 2018

ID: G00348787

Analyst(s): Cathy Tornbohm , Simon Bailey


Robotic process automation is a "speed to value" option that supply chain leaders in customer fulfillment can seize today. It should be considered alongside other "speed to maximum value" technologies to improve efficiency and enhance the customer experience.

Table Of Contents
  • Key Challenges



  • Develop a Robust Business Case for Applying Robotic Process Automation
  • Create Strong Foundations for Automation Selection, Maintenance and Governance
  • Ensure Your Choice of Automation Supports Both Short- and Long-Term Business Goals

Case Study

  • HEINEKEN RPA Case Study

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