Gartner Research

Learn How the Future of Work Is Transforming Employee Experience Globally

Published: 29 March 2018

ID: G00349068

Analyst(s): Gavin Tay , Achint Aggarwal


Case studies show that workforce automation, digital dexterity and the gig economy are already delivering significant business value, consistent experiences and revenue growth. Application leaders can reap these benefits by learning how five forward-looking organizations have embraced the future.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • AI Is Already Automating Routine Work and Directing Employees Toward Higher-Value Work
    • Real-World Examples — Automation of Routine Work
  • Increased Tech Competencies Both Inside and Outside IT Are Setting a New Baseline for Digital Dexterity
    • Real-World Examples — Focus on Digital Dexterity to Succeed in Digital Business
  • The Gig Economy Is Helping Deliver Projects Much Faster Across Business Functions
    • Real-World Example — Harnessing the Gig Economy for Its Business Functions

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.