Gartner Research

Learn How the Future of Work Is Transforming Employee Experience Globally

Published: 29 March 2018

ID: G00349068

Analyst(s): Gavin Tay , Achint Aggarwal

Summary

Case studies show that workforce automation, digital dexterity and the gig economy are already delivering significant business value, consistent experiences and revenue growth. Application leaders can reap these benefits by learning how five forward-looking organizations have embraced the future.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • AI Is Already Automating Routine Work and Directing Employees Toward Higher-Value Work
    • Real-World Examples — Automation of Routine Work
  • Increased Tech Competencies Both Inside and Outside IT Are Setting a New Baseline for Digital Dexterity
    • Real-World Examples — Focus on Digital Dexterity to Succeed in Digital Business
  • The Gig Economy Is Helping Deliver Projects Much Faster Across Business Functions
    • Real-World Example — Harnessing the Gig Economy for Its Business Functions

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